Terms & conditions of sale Dolphin Lifts Ltd.


The contract shall consist of your order and our acceptance thereof and shall be in accordance with our quotation and these terms which shall not be varied nor shall any other terms and/or conditions apply to the contract unless agreed to in writing by us. Our quotation is provided on the basis that your stairlift and surrounding structure is sound and suitable for a stairlift installation. Our offer to provide a power supply to the stairlift is in subject to the satisfactory condition of the existing wiring in your property. If you have any doubt please contact us.


Delivery times quoted are from final approval of drawings and settlement of all details enabling manufacture to proceed. We shall not be liable for any delays due to the lack of availability of labour, or materials or matters beyond our control.


The company guarantees that it will rectify any defects arising out of a faulty materials or workmanship for 12 months from the date of installation. This includes cover for breakdowns 365 days a year. We exclude repairs, replacements or adjustments or other work necessitated as a result of wilful or accidental damage, misuse, neglect or any other cause beyond our control.

Retention of Title

All materials whether waiting dispatch or installed (in part or complete) shall remain the property of Dolphin Lifts Ltd until the contract value has been paid to us in full.

Exclusion of Liabilities

Under no circumstances shall we be liable for consequential damage or loss of any nature caused or contributed to, by any defect or failure (whether partial or complete) of any part, material or design which was not wholly manufactured by us and which we could not reasonably have been excepted both to inspect and exhaustively test. We shall not be responsible after delivery for damage to materials supplied or to work done by us occasioned by any cause not wholly within our control. We shall not be liable for any modifications made to a stairlift without our full knowledge and written consent. Any such may be contrary to BS5776 for powered stairlifts and would Invalidate our guarantee, and may endanger the user.

Restriction of Sub-sequential Servicing

The Company will be responsible for regular servicing of your lift after the guarantee period ONLY if you have first signed a Service Agreement with our service branch.

Value Added Tax

The prices quoted are subject to increase by the amount of any Government Tax including Value Added Tax where chargeable.

British Standard 5776

Our products are fully approved and certified to BS5776 for powered stairlifts. IMPORTANT NOTE: under amendment 2 dated 21st December 1990. If a stairlift is to be installed into premises other than a single family dwelling, the building owner is advised to take professional consultation on the suitability of a stairlift for the application. This advice encompasses fire regulations, environmental health, building control and with registered homes, the local health authority.


Nothing in this Agreement will operate to reduce or take away your statutory rights.

Cancellation Policy

In the event of cancellation of order prior to installation we reserve the right to recover our full costs from the client or their agent. The amount will depend on the stage at which the production of the lift has reached. There is a minimum charge of £450 to cover administration and drawing costs incurred by ourselves and the manufacturer. Should cancellation be made in the 2 week period prior to the proposed installation date the full order value, less £400 installation charges, will be made.

Buy Back Values

It should be noted curved track stairlifts are individually made to measure, they therefore will have a very minimal buy back value. Please bear in mind prior to purchase. You will not be able to sell this equipment privately, and will struggle to sell to the trade. We will however always remove the equipment without cost to you.


Browse our selection of market-leading straight and curved stairlifts to suit all budgets and requirements. Whether you need to overcome a few steps down into your garden, or transcend multiple staircases and floors, we can help.

See the range


Click below to see our range of hoists, including overhead track, portable, wall-mounted and pool hoists. We can install all types of devices, from simple wall-mounted lifting arms to complete household coverage systems with multiple transfer points.

See the range


Our domestic lifts range from luxury home elevators to wheelchair platform lifts for overcoming the steps up to your front door. Click below to see how we can help you regain your independence around your home in safety and style.

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Contact us

Call, email or contact us on social media to ask us anything you like or to book your free, no obligation quotation appointment.

Call: 0800 169 3404

General enquiries



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